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Customer Care

CUSTOMER SERVICE POLICIES

Everything in my shop is handmade – by me!   I am proud to offer great usable items and welcome your comments, feedback and suggestions.

Payment:

Paypal is always the fastest and easiest. Please note you can pay with a credit/debit card through paypal WITHOUT opening or having a paypal account. It may be a bit confusing, choose the paypal/credit card button…then hit Checkout With Paypal button….and you will then be able to pay without any paypal account.     I also welcome checks and money orders for those that prefer that method!

Shipping:

Orders are generally shipped 24-72 hours after payment is made.  I use USPS, 1st class or priority mail, with delivery confirmation on all packages.   If you would like your package insured or want to use another carrier (UPS, FedEx) contact me and I will arrange it.

 Refunds and Exchanges:

In the event you are unhappy in any way with your purchase, it can be exchanged for something else, or refunded if necessary. Just contact me, I don’t want any customer to be unhappy!!

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About Glow Girl

I just received my coupon holder. I am very excited! It is cute and looks well made. Time to get rid of the icky one I bought at Target. :-) — - Coupon Holder Customer

News from the Blog

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From my Etsy Shop

Use Your Credit Card to Check Out Securely with PayPal

Have you heard?? You don't need to JOIN PayPal in order to USE PayPal. Just select PayPal at checkout, enter your info on their secure servers, and you're good to go.

Solution Graphics

Eco-Conscious Philosophy

We strive to re-use and not be wasteful, from the materials we purchase to make our products to our shipping supplies. We recycle/reuse/up cycle whenever possible!

We love to scour estate and yard sales, 2nd hand shops and remnant sources - Most of our tote bags are from great upholstery fabrics found this way!

* Peel and stick labels are 100% recycled paper
* Index card stock is 15% recycled paper (best I could find!)
* Mailers are 20% recycled 28# Kraft paper –I won't use plastic or tyvek envelopes!

We donate and share our excess fabrics and bits and pieces with other crafters and local organization(s). We encourage art and creativity in others!

Custom Orders Available

See a fabric you like, but want it in a different size?

Do you have a favorite fabric you'd like me to use to make your organizer? I'll make something from your fabric.

I have well over 100 fabrics in my stash. Let me know what colors/patterns/etc you like and I will send you photos of some other choices!

I'm here to make the coupon organizer that is best for YOUR needs!

Handmade and Homemade

With my job loss and a bad economy looming in 2008, I decided to forge my own future and this company was born. My organizer was designed by me solely because I could not find one that allowed me to sort my coupons the way I wanted them.

By the time the 4th person had stopped to admire my organizer, the light bulb had gone off in my head! I fine tuned the design and now happily spend my days making one of the best coupon organization systems available!

These fabric organizers will last years longer than any plastic and paper choice out there – and who doesn’t want to save with some style?

Our tote bags, reusable sandwich and produce bags have eliminated all of our plastic use. Join in and reduce your everyday plastic use - with handmade, stylish and practical GlowGirl Fibers products!


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